There are two methods to reset your account password:
If you have forgotten your password and are locked out of your account, you can use the link “Forget password?” on the login page and follow the instructions. After entering the email address you used to create your account, you will receive a link where a new password can be specified. Once this is done, go back to the login page and use the new password to log into your account.
If you are logged in your ShapeDiver account, you can update your password directly from the account page. Click on “Edit” and scroll down to see the “Change password” form. Save settings after completing the required fields.